Privacy Policy
This Privacy Policy apply to services provided by Macedon Ranges Premium Cleaning
(ABN 80 799 159 820)
Last updated: January 2026
This Privacy Policy explains how this business collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all clients, services, enquiries, and records managed by the business.
Collection of Personal Information
The business may collect and hold personal information including but not limited to:
• Client names
• Addresses and job locations
• Phone numbers
• Email addresses
• Billing and payment details
• Service preferences and instructions
• Security access details (including keys, alarm codes, and entry instructions)
• Pet information where relevant to service delivery
• Property condition notes or risk disclosures
• Photos taken before, during, or after cleaning (where relevant)
Personal information is collected only where reasonably necessary to provide cleaning services or operate the business.
Methods of Collection
Personal information may be collected through:
• Phone calls, text messages, and emails
• Online enquiries or booking systems
• Website contact forms (where applicable)
• Social media or messaging platforms
• Written forms and checklists
• In‑person communication
Use of Personal Information
Personal information is used for purposes including, but not limited to:
• Providing cleaning services
• Scheduling and managing bookings
• Communicating with clients
• Invoicing and payment processing
• Record keeping and legal compliance
• Service follow‑ups and reminders
• Requesting feedback or reviews
• Internal quality assurance
Personal information is not used for unrelated purposes without consent.
Disclosure of Personal Information
Personal information may be disclosed only where:
• Required or authorised by law
• Necessary to deliver services (e.g. authorised contractors or subcontractors)
• The client has provided consent
All contractors engaged by the business are required to maintain confidentiality and handle personal information in accordance with privacy obligations.
The business does not sell, trade, or rent personal information to third parties.
Overseas Disclosure
Personal information may be stored in cloud‑based systems or software platforms which may utilise overseas data storage locations. Where this occurs, the business takes reasonable steps to ensure service providers handle personal information in accordance with privacy obligations.
Data Storage and Security
The business takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored:
• Digitally on password‑protected devices or secure cloud storage platforms
• Within encrypted invoicing or booking systems
• In physical files stored in locked or secure locations
Access to personal information is restricted to authorised persons only.
Data Retention and Destruction
Personal information is retained only for as long as necessary to:
• Provide services
• Meet legal, taxation, or insurance obligations
• Resolve disputes
• Enforce agreements
When personal information is no longer required, it is securely deleted, destroyed, or de‑identified.
Photography and Service Documentation
Where photos are taken for quality assurance, damage reporting, or client approval, they will:
• Only relate to the service provided
• Not intentionally include identifiable people
• Not be used for marketing without explicit written consent
Service‑related photos are stored securely and retained only for as long as reasonably necessary for record keeping, insurance, or dispute resolution purposes.
Property Access Information
Property access details (keys, codes, alarm instructions) are handled confidentially and are not shared without authorisation.
Access information is stored securely, used solely for service delivery, and is deleted or destroyed when no longer required.
Access and Correction Requests
Clients may request access to, or correction of, their personal information by contacting the business using the details below.
Requests will be responded to within a reasonable timeframe. The business may require identity verification before releasing personal information. Administrative fees may apply where permitted by law.
Access may be refused where permitted under the Australian Privacy Principles.
Privacy Complaints
If a client believes their privacy has been breached, they may contact the business to lodge a complaint.
Complaints will be acknowledged within 7 days and investigated within 30 days where reasonably practicable.
If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).
Contact Details
For privacy‑related enquiries, access requests, or complaints, contact:
Business Name: Macedon Ranges Premium Cleaning
Email: info@macedonrangespremiumcleaning.com.au
Phone: 0436 947 677
Policy Updates
This Privacy Policy may be updated from time to time to reflect business or legal changes. The most current version will be made available upon request or provided electronically where applicable.
This Privacy Policy applies to all clients, services, and records managed by the business.